Since 2019, the Wialon team has been waiting for the opportunity to throw a party that would shake up the whole telematics world. The previous large-scale global partner reunion took place three years ago. It was a memorable event that gathered 560 Wialon community members from different countries. So this time, we had no choice but to prepare an even more exciting and valuable program for our partners.
On August 17-18, 2022, the long-awaited partner gathering Telematics Vilnius 2022 finally happened in Vilnius, the city where the headquarters of Wialon is located. We prepared a diverse agenda so that everyone could choose presentations and activities to their liking. A short recap of all that was going on is below.
Day 1: Wialon retrospect vs development plans, insights from technology partners, and GPS Hardware Manufacturers Top 10 2022 results
One more year together
Aliaksandr Kuushynau, Head of Wialon, opened the conference with a traditional speech dwelling on the key events that had taken place in the community’s life lately. He spoke about the company’s achievements and ability to remain on the fast track despite all the challenges that were, admittedly, not a few during the ongoing year:
- Despite the difficulties we’ve faced this year, the number of vehicles connected to Wialon is more than 3.3 million already.
- South America has the highest annual growth equal to 32% followed by Africa with a growth of 30%.
- Wialon should be #1 among universal GPS tracking and IoT platforms in terms of the total number of vehicles connected and in terms of the quality of the provided tools and services.
- More than 200 people work for Wialon now. They belong to one of the 4 structural units: Development Center, Marketing, Business Development Center, and Customer Service Center.
Aliaksandr also thanked all Wialon partners as despite all the obstacles of the latest years they keep on connecting new fleets to the platform.
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Aliaksandr Kuushynau,
Head of Wialon
"For us, as a company, our partners have always been and will always be the highest priority. Therefore, with every decision we make, whether it is about the future of our product or service or new distribution conditions, we calculate how these decisions will affect the partner community as a whole and every partner individually.
For all the products, I believe users are the highest priority. And at Wialon, we also think about our end users and care for them, but still, you, our partners providing services, are #1 for us. It is your expertise, your knowledge, and your efforts that make thousands of fleets worldwide get connected to Wialon."
While talking about the future, Aliaksandr underlined his confidence in the Wialon team, partner community, and the platform itself. Many competitors either abandon the market or go into very specific niches, but Wialon stays a state-of-the-art platform designed to play a major role in diverse IoT and telematics projects.
The evolution of Wialon and what to expect next
Maria Starikova, Product Managers Team Lead, dived into the past and the present of Wialon. Check out some curious facts from her report:
- Every day around 150k users log into Wialon.
- In 2021 the uptime made up 99.988% which equals 69 minutes of unavailability evenly distributed throughout the year. Compare this to 99.961% in 2020 which equals 3.5 hours of unavailability.
- The platform receives 2.5 million messages per minute from almost 3k types of connected devices.
Sergei Kostenko, Head of Product, Wialon, shared the vision of the platform’s future in more detail. He spoke about the Wialon product and development strategy for the next two years. Here are some insights from Sergei’s data-rich presentation:
- Wialon is the leading global ecosystem for transportation telematics and fleet management.
- There are over 70 business spheres we operate in.
- About 2 million speeding alerts are received daily from more than 115,000 vehicles globally.
- 30,000 SOS alerts are sent daily from 2,500 units, and about 1 thousand dispatchers are reacting to help their drivers.
GPS Hardware Manufacturers Top 10 2022 award ceremony
Telematics would be impossible without reliable GPS devices. On the conference first day, we announced and awarded the best GPS hardware manufacturers of 2022. These hardware brands produce devices that Wialon partners have used in their projects most frequently in 2022. As far as hundreds of thousands of devices get connected to Wialon annually, it is safe to say that the ranking reflects the global trends and customer demands.
This year, Teltonika Telematics has ranked first. Check out our blog article to learn what companies occupy the rest of the places in the rating.
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Antanas Segzda
CEO, Teltonika Telematics
"It’s an honor to be the first in the rating this year. We always try to be at the top level. We’ve worked in IoT for 20 years, and during all this time we’ve been thinking about what else our partners might need and how to bring more value and more business opportunities for them. You might see how big our portfolio is. With such a huge portfolio it’s not easy to catch up with us, but Wialon is always the first to integrate our products so that the partners can deliver value to their customers. There are so many use cases where our products are implemented, and we thank Wialon for showing them to the world."
Hardware and software expo
The conference guests had an opportunity to visit the hardware and software exhibition and truly dive into the world of telematics technologies. The visitors could see and even hold the devices produced by Skypatrol, Xirgo Global | Sensata, Queclink, Teltonika Telematics, Escort Group, Mielta Technology, Mechatronics, Ruptela, Pod Group, GPS-Trace, Technoton, and others.
Presentations by technology partners and training sessions
Telematics Vilnius 2022 delighted its participants with the diversity of options. One could listen to the presentations about the top-notch GPS and IoT hardware technologies delivered by the leading hardware manufacturers. The others could get practical knowledge on various topics by attending training sessions on marketing, content management, sales strategies, and business development.
Day 2: New approach to customer service, tried-and-true solutions from partners, workshops, and Wialon Top Partners award ceremony
Wialon: business development principles and new customer service center
The second day of Telematics Vilnius 2022 started with the presentations by the Wialon team. Denis Grebennikov, Head of Business Development Center, uncovered the company’s business development principles and a new Wialon policy (we highly recommend getting acquainted with it). The key conclusions from his speech are below:
- Wialon is a natural ally to other players on the market.
- The business model implies the distribution of Wialon only through the network of partners.
- The community is as important as the product.
Nikolai Melnikov, Head of Customer Service Center, talked about the new structure he is in charge of and how it helps streamline Wialon customer service and provide support to partners on the highest possible level. In his presentation, Nikolai focused on important aspects related to customer support in Wialon that you might not be aware of.
The new Customer Service Center consists of four teams:
- The Partner Growth team helps partners enhance their business and technical expertise not only in Wialon but in the telematics and IoT field in general, from the beginner level to certified specialists.
- Technical Care provides 24/7 technical support in English, Spanish, French, Portuguese, and Russian and covers a new ticket regarding Wialon functionality and connected devices every 12 minutes
- The Project Implementation team works as a part of a joint team to assist partners with bringing their projects to fruition.
- And finally, the Quality Control and Training team is responsible for evaluating the whole Customer Service Center's work quality. You can learn more details on the new structure from Nicolai’s report:
GPS tracking and IoT technologies that work
Our partners delivered a plethora of presentations on the solutions that have already proved their effectiveness not only in fleet management but also in other industries. For example, the conference participants could learn about the modern crop control strategy or fundamental IoT connectivity challenges in the telematics sector and the ways to cope with them.
Workshops: learning to use the full Wialon potential
Our platform for GPS tracking and IoT offers a tremendous number of features and tools that help cope with various business challenges from agricultural campaign planning to cold chain compliance. With this idea in mind, we’ve prepared several workshops to help the community use Wialon to its fullest. For example, they could learn more about the new video module and product means to attract and win new business opportunities, how to cooperate with Wialon project implementation experts and grow your teams’ Wialon expertise, etc.
Wialon Top Partners 2022 and the gala party
This year, we’ve restyled the Wialon Top 50 Global ranking turning it into Wialon Top Partners. This new format allows us to pay tribute to the companies that connected the biggest number of vehicles to Wialon over the last 12 months but now in the regional context. Wialon honors 10 partners in each of the seven regions: Africa, Asia Pacific, Central Asia, Europe, Middle East, North America, and South America.
We announced the winners of Wialon Top Partners at the gala party dedicated to the end of the Telematics Vilnius 2022 conference. The colorful celebration took place at the stylish Dūmų fabrikas cultural space.
We’ve got loads of excellent photos from Telematics Vilnius 2022 on our Facebook page. Go there to find and save the pics of your friends and yourself. You can get a real feel of the event’s atmosphere too, if you weren’t present.
We are very grateful to those partners who managed to attend the conference and share their valuable experience with the community, despite their busy schedules and long distances. We also would like to thank those who joined us online, left comments, and asked questions in the live stream chat. Thanks to you all, this celebration of telematics technologies beсame possible. The Wialon team will be happy to see you at our other events.
By the way, all the presentations from the conference are available on my.wialon.com. View or download your favorites from there.
The recordings of presentations and other conference activities are already on our YouTube channel.
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