Wialon Customer Service: Boosting your business with the Technical Growth team (updated June 2025)

The Technical Growth team, part of our Customer Service department, is dedicated to helping you, as a Wialon partner, deepen your technical expertise, explore new niches, and drive overall business growth. The team’s specialists are trusted mentors in Wialon capabilities and reliable experts in solving complex challenges. This article outlines their key support services you can request right away.

Easy start with Wialon

If you’re a new partner, the Technical Growth team will provide you with access to a training course and self-learning materials through our dedicated portal at the start of your collaboration with Wialon. These resources are designed to help you get up to speed quickly and answer the most common questions. After each session, feedback is provided and mistakes are reviewed to support your learning.

Training results will be available in the portal, enabling you to track your team’s progress and spot areas for improvement. After completing the course, your employees can also receive certificates confirming their knowledge.

Tailored training sessions

The Technical Growth team also offers custom training sessions on Wialon features relevant to specific industries and business needs. Here’s how it works:

• Individual sessions. When expanding into a new niche or aiming to attract new clients, you’ll likely need to learn how to leverage Wialon features you haven’t worked with before. That’s where the Technical Growth team comes in. From fuel control and driver behavior monitoring to video telematics, our specialists will prepare a personalized session to help you unlock new business opportunities.

• Adapted content. Each session is tailored to your specific tasks and challenges, with relevant real-world case studies and reference materials included to make the training practical and actionable.

• Personalized follow-up. After the session, you’ll receive a detailed follow-up email with the session recording, helpful documentation links, educational videos, and recommended next steps.

Expert support for new projects

The Technical Growth team provides individual consultations, which we recommend when you’re launching a project in a new niche and need guidance on selecting relevant Wialon features and compatible hardware. The team will help you take the right first steps.

Once the solution is selected and pre-configured, consider requesting a review from the Technical Growth team before sharing it with the client. They’ll assess the setup, check whether everything works as intended, and suggest improvements based on your client’s industry or project goals.

Help with migrating fleet data and configuring the system

The Technical Growth experts can assist in expediting the fleet data migration from other systems, ensuring a seamless and painless process for both you and your clients. They also assist with performing the initial setup of the migrated data.

Support for your Wialon demo preparation

Our experts can help you prepare for Wialon demos to impress potential clients. After the demo, they continue to provide support during the testing phase, helping you effectively showcase the platform’s capabilities. This ensures the client recognizes Wialon’s advantages, increasing the likelihood of a favorable decision.

Help navigating project documentation

Large companies often request detailed system requirements and a long list of mandatory features when looking for fleet management solutions. Our specialists can support you by providing up-to-date ISO and Data Center certificates, system security description, and other documents, as well as by advising you on specific points in the project documentation.

Requirements analysis for tenders

If you’re planning to participate in a tender and have questions about the client’s requirements, the Technical Growth team is here to support you, too. They’ll provide the guidance and knowledge you need to confidently shape your proposal and position Wialon as the right fit.

Advice on custom software development and integrations

You can also contact the team for guidance on developing applications integrated with Wialon or connecting the platform to third-party systems when working on a project for a demanding fleet owner. This support can help you deliver an effective solution faster.

Validation and distribution of fleet owners’ requests

Besides offering direct support and consultations, the Technical Growth team also plays a key role in connecting fleet owners with the Wialon partners.

Through the Wialon website, we receive multiple requests from various businesses willing to optimize their fleet performance. The team processes these requests and allocates them among Wialon partners, taking into account the partner’s location, prior experience with Wialon, and the presence of successful cases in the client’s business niche. This way, you can get new leads with minimal effort.

If you'd like to start receiving leads but haven’t yet, let us know about your experience and completed projects. Even better — register your end clients here, so we can better understand your expertise in specific business sectors.

Andrei Liatsetski
Head of Technical Growth
Wialon

“Whether you're new to Wialon or have been working with us for years, I encourage you to reach out to my team for training and new project support. In our industry, staying curious and expanding new fleet digitalization services really pays off — and our experts are here to help you do just that.”

If you’d like to request training or need help with project documentation, fleet data migration, or other project-related tasks, feel free to contact the team at growth@wialon.com. They’re here to support your growth every step of the way.

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