Wialon Customer Service: How we support you every step of the way (updated June 2025)

Customer Service is a dedicated department focused on supporting Wialon partners with both technical assistance and expert guidance in delivering Wialon-powered solutions. Its core responsibilities include handling technical requests, guiding partners through the full Wialon implementation cycle, and providing coaching to unlock the platform’s capabilities and tap into new business niches.

The department consists of two partner-facing teams: Technical Care and Technical Growth.

Let’s examine each team more closely and consider how their work can support your success as a Wialon partner.

Technical Care

Our Technical Care team consists of engineers and certified Wialon experts, ready to respond quickly and effectively to your inquiries. The team provides technical assistance on two levels:

• Level 1 support focuses on identifying, investigating, and resolving issues, as well as escalating and routing them to specialists with the relevant expertise when needed.
• Level 2 support handles more advanced tasks, such as solving complex technical issues and performing remote configuration or administration of Wialon.

In addition to system support, Technical Care specialists can guide you through hardware operation and assist you with white-labeling.

If you run into any technical issues while using Wialon, feel free to contact the team at support@wialon.com. 

Discover what the Technical Care team can do for you ➜

Technical Growth

The Technical Growth team can support you in expanding both your technical knowledge and business potential with Wialon.

Our specialists conduct training sessions and webinars, provide consultations to support the wider adoption of Wialon across industries, and share educational materials as needed. They can also assist you in preparing for Wialon certification and managing fleet data migration projects from other platforms.

In addition, the team introduces Wialon’s capabilities to new telematics and fleet management service providers, making it easier for future partners to get started and integrate smoothly. 

Whether you’re looking to deepen your Wialon expertise or explore new ways to grow your business with the platform, you can contact the team at growth@wialon.com. 

Explore how the Technical Growth team can assist you ➜

Paulius Sabaliauskas
VP of Customer Service

“Our Technical Growth team specialists support everything from preparing Wialon demos for potential clients to helping you choose the right features for your project. Need a hand? Just drop a message to growth@wialon.com.”

And don’t forget — the Wialon Help center is always there for you too. It’s full of user guides, step-by-step instructions, and expert articles. Need something quick? The Wialon AI Assistant in the bottom-right corner will point you in the right direction in no time.