Elevator story from Serbia: featuring WiaTag

Have you ever been trapped in an elevator? An unwanted experience but it happens sometimes. In that case we usually call a service company asking for help. Can the company make the experience less stressful? Can it prevent such emergencies due to better maintenance with the help of Wialon? We answer “Yes.” Read the article to learn how.

The problem

A big elevator service company from Serbia needed to optimize their working processes. Before the solution implementation they couldn’t react to emergency calls in due time and plan the most time- and cost-saving routes of the workers. They didn’t know exactly where their field workers were and which of them was the closest to the site. Besides, it took much time to fix the elevator since pretty often it was difficult to identify immediately what was wrong. Our partner, Almaks Security Systems, offered the solution solving all these issues. It helped to:

• control the location of their field workers and optimize their routes;
• take photos at the accident site, send those to managers and request spare parts;
• promptly react to emergency calls especially when a child is stuck in an elevator.

The solution

Almaks decided that the best option for the client would be using WiaTag by Gurtam in combination with Wialon. WiaTag is the application that turns a smartphone into a GPS tracker and serves for efficient mobile workforce management.

The huge plus of this solution was that it doesn’t demand any additional equipment. A smartphone with a built-in GPS receiver and Wialon account are just enough. It makes it possible for the client to considerably cut down their expenses as they don’t have to acquire personal trackers. Thus, they get a connected team for less than an hour and at no cost.

As the customer has the contract with the local communications provider, it makes things easier: they get smartphones for free according to the conditions of their contract. What they have to do is just to monthly pay for their connectivity. Basically, it means they get hardware for free.

Each worker gets one of those smartphones with WiaTag app installed in it. Now the dispatcher controls where they are and how long it takes them to get to the accident site. Through  this data analysis the management works out the most time- and cost-saving routes.

When the company gets an emergency call, it is the matter of people’s safety and the company’s reputation to resolve the situation as soon as possible. And it’s easier when a dispatcher sees all the available field workers and chooses the closest one to send to rescue. 

What is more important, WiaTag offers the option for sending pictures. It is very handy when the dispatcher sees what spare part needs to be changed and doesn’t try to understand it from what the worker says. 

If the worker can’t identify the problem, they can take a photo of the wire scheme or whatever and send it straight away too. Then the dispatcher consults with other workers and provides the solution. It saves time and eventually money when it comes to how long the elevator would not work.

The results

The specialists of Almaks Security Systems implemented the solution about a year ago. Over this time, it was tried and tested and now works smoothly. 

Using WiaTag the customer controls 70 field workers and a great number of elevators. The company is highly satisfied with the process optimization they got. They save time, money, and improve their reputation. It helps to win new contracts and receive extra profit. On top of that, it turned out that each device uses no more than 500 Mb-1GB of mobile data per month – quite a saving too!

If you got interested, check the website of Almaks Security Systems or write to us at marketing@gurtam.com and we will connect you with the partner. 

If you have a project that can be intriguing for the community, share it with us at marketing@gurtam.com as well or check out the “Marketing support” section on my.gurtam.com.