My requests: Any question about Wialon — answered in one place

At Wialon, we want our partners to feel confident using the platform to its full potential and getting the maximum value from it. That’s why every Wialon-related question matters — whether it’s a technical detail, a billing question, or guidance on best practices, having a clear place to ask and receive answers is essential. 

We put significant effort into delivering high-quality support and continuously improving how we communicate with our partners. Today, we are proud to introduce a major step forward in the partner experience — My requests, a convenient new space for all your inquiries, enhanced with Lona, our advanced AI assistant. It reflects our ongoing commitment to innovate, adopt new technologies, and make every interaction simpler, faster, and more effective for you.

One interface for every Wialon-related question

My requests is your new go-to place for communication with Wialon teams — one clean space where everything is collected and structured. 

You can access My requests in my.wialon.com. From there, you can:

• Reach out to any Wialon team with your questions
• Create new inquiries in a few clicks
• See all your open and resolved requests
• Search and filter requests by topic and status
• Return to previous conversations anytime
• Keep the full history of communication in one place

In other words, it becomes much easier to follow what has already been discussed, what is still in progress, and where you can find the answer you received earlier — without digging through emails. This makes the experience more consistent — and even more useful over time as your communication with our teams naturally builds up.

Get your issue resolved quicker — with Lona

One of the immediate improvements you’ll notice with My requests is speed.

As soon as you submit a question, it is immediately picked up by Lona, our new AI assistant. Lona is an expert trained on thousands of pages of Wialon documentation and internal support workflows, and the training never stops. Our developers are constantly refining her abilities to improve response quality and make her guidance even more helpful.

Lona’s role is to make the first interaction fast, useful, and structured — so you can start moving toward a solution right away.

Here’s what our new AI assistant can do:

• Communicate in any language
• Handle a wide variety of topics — from technical to business-related
• Provide quick guidance grounded in extensive Wialon expertise
• Resolve questions instantly whenever possible
• Ask clarifying questions when more details are needed
• Ensure your request reaches the relevant Wialon team whenever necessary

This means that in many cases, you can receive useful guidance in seconds. 

Previously, getting an answer often required finding the right contact, sending an email, and waiting for a response. Now the process is much simpler: you submit your question through My requests and receive an answer right away. The path to getting support becomes shorter, clearer, and much more convenient.

If a request requires deeper expertise, Lona immediately routes it to the relevant Wialon team. Moreover, the option to connect with a human expert is always available and only one click away.

__SLIDER_MYRQ001__

This approach ensures that partners can benefit from fast AI-powered assistance while still having seamless access to the relevant Wialon team whenever needed.

Start using My requests and help us shape it further

From now on, My requests is the most direct and convenient way to stay connected with Wialon and resolve any questions in one place — whether they are technical, financial, marketing-related, or operational.

When you use My requests, feel free to rate Lona’s answers and share your thoughts on the experience. As always, your feedback is crucial — it will help us fine-tune My requests to fit your needs in the best way possible.

Subscribe to our blog and follow us on LinkedIn, Facebook, and Instagram to keep up with the latest news and updates.